Refund Policy

Money Back Guarantee

b'Fine offers a thirty (30) day, money-back satisfaction guarantee, to all customers. If a customer is dissatisfied with any product for any reason, the product may be returned in its original packaging, along with the original invoice to b'Fine within thirty (30) days of the purchase, for a refund of the purchase price. In order to be eligible for Money Back Guarantee, all product must be purchased directly through b'Fine website and not a 3-rd party

Damaged Package

Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made within the first 48 hours. Please contact the carrier and request and inform them of the damaged item. They may be able to issue a refund or return the product back to us for an exchange. 

Returns

To process a return, please follow the following steps:

1. Call or Email our Customer Care Team.
2. Once approved, please send product container, either opened or unopened, with evidence of purchase, and reason of return within 30 days of purchase.

3. Mail package to:
After inspection, returns will be processed appropriately.